Patient
Education
Frequently Asked Questions
Practice Mission Statement
Our practice is the finest achievement of my twenty-seven years of dedication. I
believe we have the very best my profession has to offer in all areas of comprehensive
and complete dental care. Every member of my staff has the unique quality of truly
caring about each patients individual needs. This synergistic positive energy is
felt the very moment you walk into our "home". Regardless of your individual needs,
we are all trained and equipped with the most advanced cutting edge equipment and
materials to assure that you are receiving tomorrow’s technology today.
Honesty, integrity, and efficiency combined with applied research and education
has created a team of professionals surpassed by none. I am honored and blessed
to have the ability to meet all your dental needs with the help of the best team
I have ever assembled.
You and your smile is our first priority. This starts with a healthy and solid foundation.
Using the most advanced and safest form of conscience sedation, we are able to start
and complete all your surgical and restorative needs while you are safely resting
in a timeless quiet state. Our state of the art operation facility provides you
with the quiet privacy in the most sterile environment.
I want to take this opportunity to thank you for taking the time to view our web
site. You will find that this team will adopt your individual needs and make sure
that you are treated with a standard of care that truly comes from the heart of
our "family-like environment".
I will personally assure you, that you will walk away with a smile that reflects
the uniqueness of quality care combined with old fashion values that are applied
using tomorrow’s technology today.
We all look forward to meeting you soon.
Sincerely,
Gary R. O’Brien, D.D.S.
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Welcome to our Practice
As a courtesy to our doctor, hygienist and staff we would liketo take a moment to
make you aware of the following:
- Payment is due in full for any procedures or products purchased on the date of service.
If we are billing your insurance company, we must have a copy of your current insurance
card at the time of service.We will submit claims to your insurance on your behalf
as a courtesy to you.
- If you arrive more than 15 minutes late for an appointment with the doctor, we may
either work you into the schedule that same day (which may involve a wait) or we
may have to reschedule your appointment for a different day.
- If you arrive more than 10 minutes late for an appointment with the hygienist, we
will have to reschedule your appointment for a different day (a no cancellation
fee may apply).
Thank you for your cooperation. We look forward to a successful and rewarding relationship.
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Our Financial Policy
Dear Patient:
Thank you for choosing us as your dental health care provider. The following is
our Financial Policy. Our main concern is that you receive the proper and optimal
treatments needed to restore your health. Therefore, if you have any questions or
concerns about our payment policies, please do not hesitate to ask our office manager.
We ask that all patients read and sign our Financial Policy and Dental Materials
Fact Sheet (by request) as well as complete our Patient Information and Consent
Form prior to seeing the doctor.
Payment for services is due at the time services are rendered. We accept cash, checks,
and for your convenience, MasterCard, Visa and Discover. We will be happy to help
you process your insurance claim for your reimbursement as long as you provide us
with all necessary information in doing so.
In special instances, we may accept assignment of insurance benefits. However, you
must understand that:
- Your insurance policy is a contract between you, your employer and the insurance
company. We are not a party to that contract and cannot guarantee any payment by
your insurance company. Our relationship is with you, not your insurance company.
- All charges are your responsibility whether your insurance company pays or not.
Not all services are a covered benefit in all contracts. Some insurance companies
arbitrarily select certain services they will not cover.
- Fees for these services, along with unpaid deductibles and co-payments are due at
the time of treatment.
- If the insurance company does not pay your balance in full within 30 days, we ask
that you contact the carrier to help speed things up.
- If the insurance company does not pay in full within 45 days, we require you to
pay the balance due with cash, check, MasterCard, Visa or Discover.
- Returned checks and balances older than 45 days may be subject to additional collections
fees and interest charges of 1.5 % per month.
Please note that, unless canceled at least 24 hours in advance, you may be charged
for missed appointments. Please call if you have to reschedule.
We understand that temporary financial problems may affect the timely payment of
your balance. We encourage you to communicate any such problems so that we can assist
you in the management of your account. Again, thank you for choosing us as your
health care provider. We appreciate your trust in us and we appreciate the opportunity
to serve you.
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